Frequently Asked Questions

• How do I become a Rewards member?

  Customers can become Rewards members by creating an online account at https://feederspetsupply.com/ or at your local Feeders Pet Supply store.

• Why should I join the Rewards program?

  The Rewards program is like no other. Earn points for each dollar spent, get access to special deals, discounts, and promotions that are not available to non-members. Over time, customers can redeem their points on qualified purchases.

• Are there any fees or costs associated with joining the Rewards program?

  The Rewards program is free to join! Accounts are automatically created when a profile is set up on the https://feederspetsupply.com/ website or at your local Feeders Pet Supply store.

• What types of Rewards can I earn?

  There are two ways customers can begin earning Rewards. The first is with our Voucher program. $1 spent =1 point earned and 600 total points = a $10 voucher that can be redeemed on qualifying purchases. All loyalty points will expire after 120 days of inactivity. The other way customers can earn Rewards is with our Brand Rebate program. 12 consecutive bag or case purchases on participating brands will get the customer the 13th bag or case, for free. The rebate the customer receives is based on the average purchase price of the 12 bags or cases. Customers can mix & match sizes & varieties within a single brand.

• What brands are a part of the Brand Rebate program?

  Participating brands- A Pup Above, Acana, Applaws, Blue Buffalo, Boss Dog, Bully Max, Dr. Marty, Eagle Pet Food, Earth Animal, Earthborn, Eukanuba, Fromm, Fussie Cat, Holistic Select, Honest Kitchen, Iams, Incredipet Cat Litter, Intuition, Karma, Koha, Merrick, Natural Balance, Nature’s Balance, Nature’s Variety, Northcoast Seafood, Nulo, Nutrisource, Orijen, Pet Wash, Portland, Primal, Pro Plan, Professional, Pure Flight, Rachel Ray’s, Royal Canin, Science Diet, Squarepet, Stella & Chewy’d, Taste of the Wild, Tuckers, Ultimates, Vital Essentials, Wellness, Weruva, and Zignature.

• Do Rewards expire, and if so, how long do I have to use them?

  Rewards vouchers expire 30 days after the initial date they are issued and brand rebates expire 90 days after the initial date they are issued.

• Can I use my Rewards at any location or only specific ones?

  Rewards can be redeemed at all Feeders Pet Supply locations.

• How do I track my Rewards progress?

  Log in to the account created on the https://feederspetsupply.com/ website and navigate to the Loyalty & Frequency tab in the account settings. Customers can track how many points they need until their next $10 voucher. All loyalty points will expire after 120 days of inactivity. Customers can also track how many bags or cases of food they must purchase until they get their 13th bag, for free.

• Are there special promotions or exclusive offers available only to Rewards members?

  Yes. Feeders Pet Supply frequently runs offers that are exclusive to Rewards members.

• How do I redeem my Rewards?

  Rewards can be redeemed in-store at the register and online by applying the $10 voucher or brand rebate code to their cart in the coupon field.

• What is a Pet Profile?

  A pet profile allows customers to create profiles for their pets within their Feeders Pet Supply account. Customers are asked to provide their pet's name, breed, weight, and any health conditions. This helps us tailor personalized offers for you and your pet(s)

• How do I create a Pet Profile?

  While logged in to your Feeders Pet Supply account, navigate to the "My Pets" tab. You will be able to edit an existing pet or add a new one.