Frequently Asked Questions

• What are the requirements for my pet to board?

  All dogs and cats must be updated on their vaccinations and all dogs must pass a one-time temperament check before booking their first stay.

• What vaccination records are needed for dogs?

  Dogs are required to have their Parvo, Distemper, Bordatella, and Rabies Vaccines.

• What vaccination records are needed for cats?

  Cats are required to have Feline Leukemia, Feline , Rabies Vaccines, FIV and Feline Rhinotracheitis vaccines.

• What is a temperament check?

  Temperament tests help us identify which dogs will be approved to stay at our boarding facility. We will evaluate your dog’s physical and mental characteristics and their reaction to the characteristics of other dogs alike. This will lower the risk of accepting dogs that may cause harm to staff or other animals.

• Does my dog get to play with other dogs while boarding?

  No. Each boarding dog receives individualized care for feedings, potty breaks, playtimes, and more. If you'd like your dog to participate in our regular daycare program, please add a full day or half day of group play.

• What are the pickup and drop off times for boarding?

  Drop off is between 7:00AM and 7:00PM, while Pickup is between 7:00AM and Noon, the following day.

• My dog has special needs and requirement, can you accommodate?

  Absolutely! Before your pet stays, we ask that you notify us of any health related conditions.

• Do I need to bring food for my pet?

  Yes. Being away from home can be challenging, and trying new food can make it even tougher. To ensure your pet is as happy and comfortable as possible, please bring individually bagged, pre-portioned meals for them.

• What happens if my pet has an emergency?

  If your pet has a pre-existing condition or becomes ill and requires medical attention, we will make every effort to notify you and your emergency contact. We will try to use your pet’s personal veterinarian, but if the situation demands, we will take all necessary steps to ensure their health.

• Are the staff at the facility certified?

  Our boarding staff goes through extensive training of over 40 hours to ensure your dog is in the best hands. To learn more about their training experience, click here.

• Is there a number or email I can contact for further information?

  Want to know more about our boarding service? Please call (888) 667-1214 or email support@feederspetsupply.com