Online Shopping
How do I shop online at Feeders Pet Supply?
- You can shop our full catalog at feederspetsupply.com
Should I setup up an online store account?
- You can either setup a free online store account or shop as a guest.
- By creating an online store account, you automatically enroll in our rewards program and start earning rewards, but you can easily manage all of your account details as well as qualify for AutoOrder and AutoOrder benefits.
Will my online purchases continue to qualify for the Feeders Pet Supply Rewards program?
- Yes. Online orders earn Rewards points automatically, just like in-store purchases. Any eligible food, litter and bedding purchases will also be added to your frequency lists at that time, so you can continue to earn free products.
- If you have an account setup with our online store, make sure that the phone number on your online account matches the phone number you use for your Rewards account.
- If you are shopping as a guest, enter the phone number attached to your Rewards account when finalizing your purchase.
Can I use coupons?
- Of course! To learn more about coupons and terms and conditions, please visit: https://feederspetsupply.com/coupon-terms-and-conditions/
Will the sale prices in the store be the same online?
- Advertised discounts and special prices will be the same online and in store. Occassionally, we may offer an "online only" promotion on our website, but it will be clearly designated as "online only." Also, certain promotional offers that require multiple items to qualify may not be available online.
If I have any questions, who should I contact?
- You can email us at: support@feederspetsupply.com
How would I return something I purchased online?
- All in-store and online returns must be processed in-store only within 60 days of the original transaction date.
Home Delivery FAQ
Is Home Delivery available where I live?
- Home Delivery is generally available within 10 miles of any of our locations.
How do I place an order for Home Delivery?
- During checkout, select Home Delivery for any items you wish to have delivered.
On what days do you deliver?
- Home Delivery is available every day except: Easter, Thanksgiving and Christmas.
At what times do you deliver?
- Orders are typically delivered between 2 pm and 7 pm. In rare cases, unforeseen circumstances such as traffic issues or severe weather could delay your delivery. If so, we will notify you about your delivery status.
Is Home Delivery free?
- Home Delivery is free for all purchases over $39 (before tax).
- All other orders (less than $39 before tax) will be charged a $4.95 delivery fee.
Is there a minimum purchase for Home Delivery?
- No.
What if I'm not home?
- If you are not able to answer your door when we knock, the order will be placed neatly near the front door, unless you provided other instructions at checkout. A photo will be taken for delivery confirmation.
- If you are home, delivery drivers will deliver orders to your door but they’re unable to enter your house.
Pickup FAQ
Is In-Store Pickup offered where I shop?
- Yes, both options are available at all of our locations.
Are these Pickup services available every day?
- Yes, except for Easter, Thanksgiving, Christmas and any day the store may be closed for extraordinary circumstances.
How do I order for In-Store Pickup?
- During checkout, select In-Store Pickup for any items you wish to pick up.
- You’ll be assigned a store based on your current location but you can change your preferred store during checkout.
Can you explain how In-Store Pickup works?
- When you place an order online, choose In-store Pickup. Once your order has been received by the store and is ready for pickup, you'll receive an email from us.
- When you arrive at the store to pick up your order, please have a photo ID ready. The store associate will then assist with securing your pickup order.
Once I place my order, when will it be ready for Pickup?
- Once we receive your order, it normally takes two hours to have it ready for pickup. When your order is ready, you'll receive an email notification from us.
Is there a cutoff time for Pickup services?
- As long as we have received your order two hours before closing, your order will be ready for pickup that day.
- If you've placed an order within two hours of closing, your order will be ready when the store opens the next business day.
- If you placed an order outside of store hours, your order will be ready two hours after we open on the next business day.
Is In-Store Pickup free?
- Yes. There are no added fees for this service, and no minimum purchase required.
Why do I need to bring my ID?
- In order to ensure a smooth and efficient experience, we ask that you bring identification upon picking up your order. This helps ensure that the person picking up the order is the same person who placed it. This reduces the risk of unauthorized individuals claiming orders meant for someone else. In the event of a family member or friend picking up the order, we ask that they bring their identification and the order confirmation email.
Pet Medications via Vetsource
Where are pet prescriptions fulfilled?
- Prescription medications are fulfilled and shipped from Vetsource's pharmacy locations on the west and east coast. Therapeutic nutrition products may also ship from Vetsource warehouses or directly from our nutrition partners who have multiple warehouse locations across the country. Vetsource is an NABP .pharmacy and LegitScript-verified pharmacy and fully licensed to distribute pharmaceutical products in all 50 states.
Questions about your pet's medications?
- If your pet experiences a health emergency, call your veterinarian or go to the nearest emergency veterinary clinic. If you have any questions about the proper use of a medication, if your pet experiences a side effect from using a medication, or if an error has occurred with your order, please call Vetsource to speak with a pharmacist at (855) 683-6050. Vetsource's pharmacists are available Monday through Friday, 8am-8pm EST and Saturdays 10am-4pm EST.
Is Feeders a licensed pharmacy?
- No. Feeders is partnered with Vetsource to fulfill prescription medications and therapeutic nutrition orders.
Ordering Prescriptions & Veterinary Diet Food
What is the status of my prescription order?
- You will receive a confirmation email and tracking number once your order has been shipped. If you would like to get the status of your order, please visit the Account Info page on the Feeders website.
Are prescription items refundable?
- We are unable to take returns or offer refunds on prescription products due to state and federal laws prohibiting pharmacies from reselling prescription products. Therapeutic nutrition includes a manufacturer's guarantee. If your order arrives damaged or in any way defective, or if your pet refuses to eat the food, please call us at (888) 667-1214 for support.
How can I share my prescription with the pharmacy?
- To provide your prescription directly to Vetsource, you can take the following
steps:
1. Write your Order Number and Phone Number on the prescription:
2. Send your prescription to the pharmacy by,
● emailing therapeutic nutrition authorizations to rx@vetsource.com
● mailing the original prescription for medication items to
Attn: Feeders Approvals
Vetsource
17014 NE Sandy Blvd
Portland, OR 97230
How long does it take to get my prescription order?
- If you do not have a prescription on file with the pharmacy, vet approval typically takes a few business days. Standard shipping takes four to five business days.
Is delivery available to my address?
- Pharmaceutical items are only available for delivery in Kentucky, Indiana, Ohio, Michigan, North Carolina, and Tennessee
How does the pharmacy package refrigerated chain prescription products?
- Refrigerated medications are delivered with UPS Overnight shipping in insulated packaging. Please check the shipment tracking link for the best estimated time of delivery. If shipping to extreme temperature zones, please consider shipping to a location where someone is available to receive the package promptly. If the product is left out, it may spoil and a refund will not be issued.
Why do prescription products need veterinarian approval?
- Medications require a prescription and therapeutic nutrition requires vet authorization from a veterinarian who has seen your pet within the last year. This Veterinary Client Patient Relationship (VCPR) is necessary to make sure the medication or diet is appropriate for your pet and is required before an order can be shipped.
How do I dispose of unused or expired prescription products?
- Information on the proper disposal of unused medicines can be found on the FDA website
Can I ship my pet's prescription to the store?
- No. Prescription orders may be delivered to home.